Return policy.
1. General Return Policy We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, your item must be:
In the same condition as when received
Unworn or unused
With original tags
In its original packaging
Accompanied by a receipt or proof of purchase
To initiate a return, contact us at info@petlabb.com. Once your return request is approved, please ship your package back to us. Returns sent without prior authorization will not be accepted.
2. Return Shipping Address All approved returns must be sent to: Mumugraf Co.,Ltd. 8 Ratpattana Rd., Ratburana, Bangpakok, Bangkok 10140
For customers outside Thailand, please note that international shipping times may vary.
3. Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately at info@petlabb.com.
4. Non-Returnable Items Certain items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases
Gift cards
If you are unsure whether your item qualifies for a return, please contact us before making a return request.
5. Exchanges For any exchange-related inquiries, please reach out to info@petlabb.com.
6. Refunds Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 30 days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If you have not received your refund after 30 days from approval, please contact us at info@petlabb.com.
8. Contact Information For any questions regarding returns, refunds, or exchanges, please email us at info@petlabb.com.